shipping details and options

order processing and delivery

we process and ship orders monday through friday (except on national holidays) for monday through friday delivery.

"In stock" items take 48 hours to process; "on demand" items takes 2 to 4 weeks (they need not only to be processed but also, of course, manufactured). Orders received before 10 AM Pacific Time begin processing that day (if a weekday), otherwise the following weekday.

express delivery

we offer overnight shipping on in-stock items, however processing time (to get the item shipped), as noted above, takes up to 48 hours; clients typically receive express orders 2 to 3 days after placing them.

international shipping

all orders placed outside the continental united states will be shipped via ups worldwide expedited.  product and shipping prices displayed are exclusive of all taxes and duties. the recipient is liable for all import duties, customs and local sales taxes levied by the country to which we are shipping; these fees must be paid to release your order from customs upon arrival. unfortunately, we cannot estimate these charges; you can contact your local postal service for further information.

signature required on all deliveries

Due to the valuable contents, we ship all packages, both express and standard, as signature required for delivery.   Carriers may charge additional fees if having to make multiple attempts to get a signature and thus complete the delivery; please use a mailing address most likely to accommodate signature-required shipments.

Because all shipments must be signed for, we cannot ship to PO boxes.