We hope you adore your dominique cohen purchase. Much love and hand-tooled craftsmanship goes into every piece, and we want our customers pleased by purchases.
we carefully inspect every piece, whether produced on-demand or kept in-stock, before sending it out. if you decide upon receiving your order that it's not the right piece for you, please immediately send it back, at the latest within 7 business days of your packing slip/invoice date. Once we receive the item, we will issue you a store credit toward your next purchase of any in-stock piece; we don't allow store credit be used for future on-demand purchases.
If you know the in-stock item you want to purchase in exchange, you can expedite the exchange by including a note specifying the item name and style number.
If your replacement purchase costs less than your original purchase, you forgo the difference. You absolutely can, however, choose an in-stock item of greater value than your original purchase, in which case we will bill you for the difference. To expedite the exchange, include your payment information with the return, or phone us during normal business hours at 323-404-2959 to give your payment information over the phone.
Make sure to insure your package, and mark it as "signature required."
Please include a copy of your invoice along with all original packaging, including packing slip, then ship — again, prepaid and insured — to: dominique cohen attn:processing 2934 beverly glen circle #319 los angeles, ca 90077
Call us at 323-404-2959 during normal business hours (Pacific time) if you need assistance.
treat yourself to a jewelry collection makeover
meet with Dominique Cohen and one of our wardrobing maestros. let’s build a collection over time that's exceptionally you.
Normally, curation appointments can be in-person or virtual, depending on locations and schedules; with social distancing in mind, though, we currently recommend virtual (Zoom or other).
dominique cohen is all about helping you build collections and looks that let you express your style.
We welcome custom requests.
To get started… Drop us an email, or phone us during normal business hours, Pacific time.
ask us about any item(s) listed as special order, or about a custom version of one of our pieces — say, our popular diamond pave ring in pink, blue, or green diamonds rather than our standard white or black.
If emailing, please include the name and/or style number of the piece, and of course your contact info.
dominique cohen jewelry has been designed and manufactured to the highest quality standards. each piece is individually hand-crafted by our team of artisans. therefore, small presentational differences within each piece are organic, and viewed as evidence of individualized artisanal hand-work. as 18k gold and sterling silver are relatively soft metal materials, periodic examination of all clasps, enhancer bail clasps, stone settings, and components are recommended to ensure long lasting enjoyment of each piece.
we recommend avoidance to exposing all of your jewelry to substances containing bleach or ammonia, direct sprays of perfume, hair chemicals or any toiletry lotions, creams or chemicals. we recommend that you adorn yourself with our jewels after you are fully dressed to avoid contact with any toiletry chemicals.
we recommend you remove your jewelry before swimming in chlorinated water.
we recommend using a suitably lined box or protective pouch to store all jewels. for heavy gold items, consider a home safe or other secure environment. to avoid scratches, individually store each piece of jewelry.
diamonds and gemstones.
all gems vary in hardness and porosity. we recommend that you research online the porosity of the specific gemstone(s) in your collection. Be wary of chemical cleaning products; if you like, contact us before trying any chemical cleaners. The safest cleaning method is gently rubbing with a soft cotton cloth.
wear your pearls often: the natural oils from your skin actually enhances pearl lustre. That said, pearls are sensitive and porous; toiletry chemicals can discolor or otherwise damage pearl nacre. do not, for instance, apply or spray on body lotions, perfumes, hair sprays, or other chemicals when wearing your pearls.
Clean pearls by gently wiping or polishing with a soft cotton cloth. never use jewelry cleaning chemicals on pearls: the pearls will discolor and otherwise get damaged.
sterling noir is sterling silver metal with a black rhodium coating. chemical cleaners can damage the dark finish and so should be avoided. Instead, rub gently with a soft cotton cloth.
If you have questions, contact us. We're here to help.