return and exchange policies

We hope you adore your dominique cohen purchase. Much love and hand-tooled craftsmanship goes into every piece, and we want our customers pleased by purchases.  

we carefully inspect every piece, whether produced on-demand or kept in-stock, before sending it out. if you decide upon receiving your order that it's not the right piece for you, please immediately send it back, at the latest within 7 business days of your packing slip/invoice date. Once we receive the item, we will issue you a store credit toward your next purchase of any in-stock piece; we don't allow store credit be used for future on-demand purchases.

If you know the in-stock item you want to purchase in exchange, you can expedite the exchange by including a note specifying the item name and style number.

If your replacement purchase costs less than your original purchase, you forgo the difference.  You absolutely can, however, choose an in-stock item of greater value than your original purchase, in which case we will bill you for the difference.  To expedite the exchange, include your payment information with the return, or phone us during normal business hours at 323-404-2959 to give your payment information over the phone.

Make sure to insure your package, and mark it as "signature required."

Please include a copy of your invoice along with all original packaging, including packing slip, then ship — again, prepaid and insured — to:
dominique cohen
attn:processing
2934 beverly glen circle #319
los angeles, ca 90077

Call us at 323-404-2959 during normal business hours (Pacific time) if you need assistance.