We hope you adore your dominique cohen purchase. Much love and hand-tooled craftsmanship goes into every piece, and we want our customers pleased by purchases.
we carefully inspect every piece, whether produced on-demand or kept in-stock, before sending it out. if you decide upon receiving your order that it's not the right piece for you, please immediately send it back, at the latest within 7 business days of your packing slip/invoice date. Once we receive the item, we will issue you a store credit toward your next purchase of any in-stock piece; we don't allow store credit be used for future on-demand purchases.
If you know the in-stock item you want to purchase in exchange, you can expedite the exchange by including a note specifying the item name and style number.
If your replacement purchase costs less than your original purchase, you forgo the difference. You absolutely can, however, choose an in-stock item of greater value than your original purchase, in which case we will bill you for the difference. To expedite the exchange, include your payment information with the return, or phone us during normal business hours at 323-404-2959 to give your payment information over the phone.
Make sure to insure your package, and mark it as "signature required."
Please include a copy of your invoice along with all original packaging, including packing slip, then ship — again, prepaid and insured — to: dominique cohen attn:processing 2934 beverly glen circle #319 los angeles, ca 90077
Call us at 323-404-2959 during normal business hours (Pacific time) if you need assistance.
one on one
let’s curate that jewelry wardrobe.
schedule a one-on-one appointment with Dominique Cohen, or one of our wardrobing maestros, to build a collection over time that's exceptionally you.
Normally, curation appointments can be in-person or virtual, depending on locations and schedules, however with social distancing in mind we currently recommend virtual (Zoom, for instance).
dominique cohen is all about helping you build collections and looks that let you express your style.
We welcome custom requests.
To get started… Drop us an email, or phone us during normal business hours, Pacific time.
ask us about any item(s) listed as special order, or about a custom version of one of our pieces — say, our popular diamond pave ring in pink, blue, or green diamonds rather than our standard white or black.
If emailing, please include the name and/or style number of the piece, and of course your contact info.
dominique cohen jewelry has been designed and manufactured to the highest quality standards. each piece is individually hand-crafted by our team of artisans. therefore, small presentational differences within each piece are organic, and viewed as evidence of individualized artisanal hand-work. as 18k gold and sterling silver are relatively soft metal materials, periodic examination of all clasps, enhancer bail clasps, stone settings, and components are recommended to ensure long lasting enjoyment of each piece.
we recommend avoidance to exposing all of your jewelry to substances containing bleach or ammonia, direct sprays of perfume, hair chemicals or any toiletry lotions, creams or chemicals. we recommend that you adorn yourself with our jewels after you are fully dressed to avoid contact with any toiletry chemicals.
we recommend you remove your jewelry before swimming in chlorinated water.
we recommend using a suitably lined box or protective pouch to store all jewels. for heavy gold items, consider a home safe or other secure environment. to avoid scratches, individually store each piece of jewelry.
diamonds and gemstones.
all gems vary in hardness and porosity. we recommend that you research online the porosity of the specific gemstone(s) in your collection. Be wary of chemical cleaning products; if you like, contact us before trying any chemical cleaners. The safest cleaning method is gently rubbing with a soft cotton cloth.
wear your pearls often: the natural oils from your skin actually enhances pearl lustre. That said, pearls are sensitive and porous; toiletry chemicals can discolor or otherwise damage pearl nacre. do not, for instance, apply or spray on body lotions, perfumes, hair sprays, or other chemicals when wearing your pearls.
Clean pearls by gently wiping or polishing with a soft cotton cloth. never use jewelry cleaning chemicals on pearls: the pearls will discolor and otherwise get damaged.
sterling noir is sterling silver metal with a black rhodium coating. chemical cleaners can damage the dark finish and so should be avoided. Instead, rub gently with a soft cotton cloth.
If you have questions, contact us. We're here to help.
This privacy notice discloses the privacy practices for dominiquecohen.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request — for instance, to ship your order.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time by contacting us via the email address and/or phone number listed in this website. Too, you can:
See what data, if any, we have about you.
Change/correct any data we have about you.
Have us delete any data we have about you.
xpress any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.